Civocracy is a co-creation platform that has tangible local impact on key societal issues. We work with local governments and governmental organisations to empower them to bring their citizens and key stakeholders together online to co-create implementable projects and policies. This increases government transparency and fosters trust in both government and democratic processes.
We work with over 20 clients in four European countries (France, Germany, the Netherlands and Belgium), including Ville de Lyon, the region of Auvergne-Rhone-Alpes, Monheim-Am-Rhein, the French National Government, and Friends of Europe. We’ve helped them co-create projects and policies on a variety of subjects, including education structures, waste management, biodiversity in cities, and designing green spaces. A more in-depth overview of projects can be seen in the attached case studies (File project).
We have designed the tool with a low barrier to entry to ensure the platform is accessible as possible, and each feature complements one another to encourage maximum participation. Participation is both qualitative and quantitative, and we run analytics on both, so we can provide reports and recommendations to our government clients.
- Official discussions: Qualitative debate with multi-stakeholder capacity, multi-topic discussion themes, and real-time monitoring.
- Call for projects and idea box: High-level ideas sourcing from citizens and experts.
- Polling & Questionnaires: Gauge opinion in a quantitative way.
- News and updates: The ability to push updates and information in real-time.
- Stakeholder management: CRM for decision-makers, featuring an assistance interface and specific project spaces.
- Content analysis: Monitored discussion sentiment to offer detailed insights and recommendations based on themes and demographics.
- Automated responses: Our machine-learning trained chatbot that assists with moderation and simple queries.
We additionally provide advisory services to help train government officials - including on digital particiption methodology, data protection, communications and internal change management - to ensure that the projects are as successful as possible.
The combination of the two has ensured increased government efficiency (we can save 50% of the manhours required to undertake traditional citizen engagement), reach more people (for every one person reached by traditional methods, we reach 74), as well as increasing the amount of participation by 300%.
For example, in Strasbourg, we undertook a consultation on restructuring the school week. Using our method, the city received feedback from 37% of the total parent population within 3 weeks. We also undertook targeted consultation with school children, and received 1,800 completed surveys. The results are being processed by the city and the resulting policy changes will be officially annouced by the city in March 2019.