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Bold Awards

Airbus After Sales Service 4.0 powered by Augmentalix and Sphere Tech

In order to improve after sales service and reduce mean time to repair, Airbus wanted to deploy and integrate an Remote Assistance solution to gain efficiency.
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To Face the increase of Airbus plane and Helicopter demand the Groupe studied sevral ways to improve their after sales by reducing the plane or Helicopter time of maintenance.

After sevral months of studies and POC Airbus have choosen Sphere Augmented Remote Assistance Solution to be deployed.

What made the difference?

  • On prem deployement to be compliant with airbus security group
  • Easy to use solution
  • possibility to custom and integrate Airbus in house tool.
  • working on any device : smartglasses, tablet, smartphone, XR headsets

But mot of all Beta testers came back with high rates of improvement saving hours of work.

 

Here is a video of the 2024 demostrator : https://youtube.com/shorts/q3qx357HwJ0?feature=share

And a plane that can figh more has a higher value.

Now the solution is deployed and used by the all airbus group to improve their after sales operations

But neverless, the solution is also used by airbus subcontractors and customers.

    Projects evaluation criteria

    Level of Impact
    40%
    Scalability
    30%
    Transparency
    20%
    H-Factor
    10%

    PUBLIC VOTES

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    VOTES

    Marc
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    Anne
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