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Airbus After Sales Service 4.0 powered by Augmentalix and Sphere Tech

In order to improve after sales service and reduce mean time to repair, Airbus wanted to deploy and integrate an Remote Assistance solution to gain efficiency.
Airbus After Sales Service 4.0 powered by Augmentalix

To Face the increase of Airbus plane and Helicopter demand the Groupe studied sevral ways to improve their after sales by reducing the plane or Helicopter time of maintenance.

After sevral months of studies and POC Airbus have choosen Sphere Augmented Remote Assistance Solution to be deployed.

What made the difference?

  • On prem deployement to be compliant with airbus security group
  • Easy to use solution
  • possibility to custom and integrate Airbus in house tool.
  • working on any device : smartglasses, tablet, smartphone, XR headsets

But mot of all Beta testers came back with high rates of improvement saving hours of work.

 

Here is a video of the 2024 demostrator : https://youtube.com/shorts/q3qx357HwJ0?feature=share

And a plane that can figh more has a higher value.

Now the solution is deployed and used by the all airbus group to improve their after sales operations

But neverless, the solution is also used by airbus subcontractors and customers.

    Projects evaluation criteria

    Level of Impact
    40%
    Scalability
    30%
    Transparency
    20%
    H-Factor
    10%

    Impact

    98%

    Scalability

    97%

    Transparency

    99%

    H-Factor

    97%

    Overall Score

    98%

    Voices of the Community

    16 Votes
    VoterImpactScalabilityTransparencyH-FactorOverall
    M
    mbringuier@augmental
    10 10 10 9 9.75
    C
    Andrieu
    10 10 10 10 10.00
    M
    gmarcbringuier
    10 10 10 10 10.00
    G
    ggildascoldeboeuf
    9 8 10 9 9.00
    H
    Harriet
    10 10 10 10 10.00
    L
    Ludovic
    10 10 10 10 10.00
    C
    gcarolinecuny-delacour
    10 10 10 10 10.00
    S
    gsebastien
    10 10 10 10 10.00
    L
    glaurentpoulbere
    10 10 10 10 10.00
    E
    gericcuny
    10 10 10 10 10.00
    F
    gfabienamet
    10 10 10 10 10.00
    M
    GumbrellM
    8 8 10 9 8.75
    P
    pnowacki
    10 10 10 10 10.00
    H
    Hugo1468
    10 10 10 10 10.00
    A
    Anne S
    10 10 10 9 9.75
    M
    sevenmartim
    9 9 9 9 9.00

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