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Vodafone

TOBi is a fundamental element in our digitalization strategy, TOBi represents an element of differentiation in customer management with: - accessibility to customer service 24/7
- a consistent omnichannel experience
- display rich UX experience
- voice conversational experience


We created more than 600 use cases to cover the full customer journey experience and managing every month 6 million conversations. In order to reach our customers with a personalized and engaging experience we already integrated 8 channels (6 display and 2 voice) and in the roadmap it will be soon integrate ABC and SMS channels.

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