Vodafone

TOBi is a fundamental element in our digitalization strategy, TOBi represents an element of differentiation in customer management with: - accessibility to customer service 24/7
- a consistent omnichannel experience
- display rich UX experience
- voice conversational experience


We created more than 600 use cases to cover the full customer journey experience and managing every month 6 million conversations. In order to reach our customers with a personalized and engaging experience we already integrated 8 channels (6 display and 2 voice) and in the roadmap it will be soon integrate ABC and SMS channels.

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User name

Grades

Average grade

Fabiana Alcaino

9.25

Domenico Riva

9.50

Elisabetta Calatroni

9.75

Mario Rossi

1.00

Stefano Spoldi

9.50

Marina Mariani

8.75

Giuseppe Russo

8.25

Daniele Casiello

9.50

Lucia Barbieri

9.50

Alessandro De Marchis

8.50

Antonio Lisi

9.25

Monica Giachino

9.75

Riccardo Congia

10.00

doriana tocci

9.25

Silvia Del Signore

9.50

Valerio Mariotto

10.00

marco bassani

8.75

Stefano Muscherà

10.00

Pierluigi Ladisa

10.00

elena spigarelli

10.00

Giovanna Mitrotti

9.75

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