Vodafone
- AI
TOBi is a core element of digitalization and personalization of customer experience, blending the best of our technology and human interaction.
TOBi is a fundamental element in our digitalization strategy, TOBi represents an element of differentiation in customer management with:
- accessibility to customer service 24/7
- a consistent omnichannel experience
- display rich UX experience
- voice conversational experience
We created more than 600 use cases to cover the full customer journey experience and managing every month 6 million conversations.
In order to reach our customers with a personalized and engaging experience we already integrated 8 channels (6 display and 2 voice) and in the roadmap it will be soon integrate ABC and SMS channels.