Awarded “Best Innovative Project in Spain 2025” by CEPYME and named “Best Health Startup” by Festival de Salud, HealthMate enters the market with validated traction and real clinical impact. We’re building an AI-powered, multi-agent CRM that helps healthcare clinics automate patient operations.
HealthMate.tech helps healthcare clinics automate day-to-day operations with AI, so teams spend less time on admin and more time with patients. It centralizes the key workflows that typically overload reception and clinicians: appointment scheduling, reminders, cancellations/rescheduling, patient communication, and follow-ups.
The platform is available through a web dashboard and WhatsApp, enabling clinics to offer fast, familiar, 24/7 patient support while keeping everything tracked inside one operational system. Automation is designed to reclaim significant clinician time (up to ~3 hours/day mentioned on the site) and reduce missed appointments by proactively managing confirmations, changes, and post-visit touchpoints.
HealthMate is built to work across multiple specialties (e.g., physiotherapy, dental, aesthetic medicine), adapting the assistant’s workflows to each clinic’s needs while maintaining consistent operational quality and responsiveness.
HealthMate.tech is tailored to each clinic: it’s configured with the clinic’s services, scheduling rules, team workflows, communication style, and internal protocols, so every interaction feels consistent with how that business actually operates.
With this clinic-specific setup, the AI handles the highest-volume tasks (instant replies to leads and patients, intake, booking and rescheduling, confirmations, reminders, and post-visit follow-ups), removing constant back-and-forth and manual coordination. The outcome is 20+ hours saved per week and a smoother patient experience from first message to ongoing care.
Most clinics still run patient operations with a patchwork of tools and manual work: messages scattered across WhatsApp and calls, bookings handled by reception, reminders sent late (or not at all), and follow-ups done inconsistently. The result is predictable—slow response times, more no-shows, lost leads, overworked staff, and a patient experience that depends on who is on shift.
HealthMate.tech is better because it replaces that chaos with one coordinated system and a clinic-trained AI. Instead of generic chatbots or disconnected scheduling apps, HealthMate is set up around each clinic’s real operations (services, agenda rules, workflows, tone, and protocols) and then executes them across WhatsApp + web, 24/7. That means leads get answered instantly, appointments get booked and managed automatically, reminders and confirmations run on time, and every patient receives consistent follow-up
In just 4 months, these SaaS KPIs show extremely fast adoption and a business that’s scaling in a very healthy way:
Recurring revenue
MRR: €6,515 and ARR: €78,186 show we’ve built a meaningful recurring base quickly, not a one-off spike.
ARPU: €90.49 proves customers are not only joining, they’re paying a solid average price point.
Efficiency and profitability
CAC: €63.24 is exceptionally low for B2B healthcare, meaning we can grow without burning cash.
LTV: €1,955 combined with LTV:CAC of 30.91 shows outstanding unit economics: each customer returns multiples of what it costs to acquire them.
Payback period: 24 days means we recover acquisition costs in under a month, which enables rapid reinvestment and compounding growth.
Retention and expansion
72 active customers (still increasing) with 0.0% monthly churn and 100% logo retention indicates the product sticks once adopted.
0.0% revenue churn and 100% GRR show stability with no downgrades.
NRR: 110% is a key signal of product value: existing customers expand their usage over time, driving growth from within the base.
Overall, achieving this level of retention, expansion, and capital efficiency in only 4 months is a strong indicator of product-market fit and scalable growth.
