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Bold Awards

Validating Digital Onboarding solutions through CrowdTesting

By combining digital and physical elements, the project seeks to ensure seamless UX and accurate identity verification.
Schermata 2023-05-17 alle 15.40.54

Phyon-Phygital is an end-to-end digital onboarding platform for remote video interactions with customers/prospects. It allows document acquisition (from over 170 countries) with anti-counterfeiting checks and can be accessed through desktop or mobile browsers, Android and iOS apps, as well as dedicated kiosks. Given the device heterogeneity, usage conditions (network quality, camera quality, OS/browser version), and the impact of UI/UX on usability, incorporating CrowdTesting alongside traditional testing is a winning choice to validate the solution under real conditions. There is variability in the devices used, the type, status, and nationality of the documents, as well as the ethnographic variability of the subjects. Campaigns are planned for certifying compliance with anti-counterfeiting standards, allowing for the validation of the user experience.

Elements for a proper interpretation of the outcomes:
– Signal quality
– Environmental lighting conditions for capturing face and documents
– Type of surfaces for anti-spoofing facial recognition

Relying on a diverse community of real users allows for avoiding cognitive biases in the interaction.

Projects evaluation criteria

Level of Impact
40%
Scalability
30%
Transparency
20%
H-Factor
10%

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2 Days / 3 Nights
BOLD VI Edition
WIN A TRIP
TO LISBON
One RT Flight from any European City including hotel accommodation. + 2 seats at the Award Ceremony
NOTE: Participants must be 21 years or older to win, and the drawing will take place on September 25, 2024.

Gala Dinner Tickets are €975 per seat which includes a 3-course dinner and drinks. A €50 deposit is required to reserve your seat(s) at the end of this form. The deposit is refundable if not selected to participate. If accepted, the deposit will be deducted from the ticket price.

To upgrade your existing ticket or transfer your ticket to another name, email sarahj@bold-awards.com.